This template allows you to:

• Returns procedure you need to follow
• What our policy is on returns
• Our Refund policy
• Terms and Conditions

Return Procedure

To return a core or part(s) please Click Here. We need your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it. If you do not have your order number, please indicate when your order was purchased and the full name ordered with.
All RA numbers are e-mailed in 2-3 business days with a return shipping address and complete shipping instructions.
No returns will be accepted without an RA number. If the RA number is not clearly written on the outside of the shipping box, we will not accept it and it will be returned to you.
All returns must be postage paid; return shipping charges are not refundable.
All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing.

Return Policy

Within 15 business days of placing your order from RMS Auto Parts you may return any core or wrong part(s). No returns will be accepted after 15 business days. All parts must be in their original condition, in the original packaging and cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts.

Please Note: Service manuals, CD ROMs, special order products, and Auto Body Parts are not returnable for any reason.

Electrical parts are not returnable for any reason.

All returns are subject to a non-refundable 15% restocking fee. A 15% restocking fee is charged on all returns that are not the direct result of our error.

Refunds

Refunds for returns or cores normally take 30 days to process and credit from the date we receive your return at the warehouse.
Once the core or part is received we forward it to the manufacturer for approval. The manufacturer will then approve your return.
Once the return has been approved and processed, the refund will be credited to PayPal® account you used to buy the merchandise.
You will receive "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card.
If after 30 days, you have still not received a credit please e-mail the returns department rms@rmsautoparts.com, for the fastest response.


Our Terms and Conditions:

You may return products within 15 business days of shipment for a refund or replacement. All returns information is located above.

On orders shipped Overnight or 2Day, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason.

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender.

We are not responsible for missing, damaged, or incorrect parts after 15 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Restricted Use Products:

Federal, State, County, City or other local laws and codes may restrict the use of Emergency Vehicle Warning Signals, Flashers or other products sold by RMS Automotive Supply, LLC. Some products and color variations are for use by law enforcement, fire, ambulance, EMS and volunteer personnel. Many items are restricted for use in the USA only. By placing an order for a restricted product, you are stating that you are an Authorized User or Reseller of such products, and are authorized to make such a purchase and that you are in compliance with all Local, State, and Federal laws relating to the purchase, resale, export and/or use of that product. RMS Automotive Supply, LLC. reserves the right to refuse to sell certain products for export and/or domestic use. You further agree to release RMS Automotive Supply, LLC. from any and all liability associated with the use of products purchased. In addition, you release RMS Automotive Supply, LLC. from any and all liability for the use of purchased products.

Shipping
Shipping on initial order applies only to residents within the Continental U.S. If you do not reside within the 48 continuous US, please e-mail us for a shipping quote! Orders placed outside the Continental U.S. without an email or phone quote for additional shipping charges will be canceled and not shipped, your PayPal® Account credit card will not be charged!

Our preferred shipping method is UPS Ground. We intend to get you your parts quickly and accurately.  We also offer Overnight "Express Shipping" for when you need your parts as soon as possible as well as Saturday Delivery (additional charges apply).  Most of our packages require a signature for delivery. There may be occasions that we may elect to use other shipping methods such as, UPS and U.S. Postal Service. Our goal is to ship within 24 hours on business weekdays from the time the order is placed and all the necessary information is received. Holidays can interfere with normal shipping times. Your Purchase Confirmation will be e-mailed to you.

NOTE:  Crate Engine and other very large shipments will be handled on a ground delivery basis.  We will contact you to arrange delivery.

Customers should thoroughly inspect the order upon delivery. If your order arrives with obvious damage, you do have the option of refusing the package and the shipping company will return the merchandise to us at no charge to you. Upon receipt, we will ship out a replacement order immediately. If you discover damage after you already have accepted the delivery, simply call the shipper (usually UPS®) and file a damage claim. They will reimburse you for the value of the damaged merchandise.

Do not accept delivery if the packaging shows evidence of damage or mishandling. The product return policy will be void if you accept a damaged package.

To assure the accuracy of each order, every order must go through a series of check points prior to shipping. Once released, each package is then carefully placed in the UPS, USPS or FedEx® Trucks for delivery.

When you place your order before 1:30 pm EST, Monday through Friday, we make every effort to get your order shipped that day.

Handling Charge
A $1.00 to $4.95 handling charge may be added to each order.

Backorder Policy
Occasionally a backorder will happen. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, we make every effort to to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part, we will let you know the estimated time of shipping.

Text, Pricing & Photography
Errors in typographical content, pricing and photography are subject to correction and may change without notice.